What are the differences between your Designer's Collection mosaic jewelry blanks and the cheaper Base Elements Series blanks?

Answer: While there are a few key differences between these series of jewelry blanks they are both of very good quality and suitable for making beautiful mosaic jewelry. However, the Designer's Collection is more expensive because it is 100% made by hand by skilled metal artisans. Additionally the Designer's Collection features completely vertical walls which often makes it easier for arranging tile closer to the edges. Plus Designer's Collection jewelry blanks are available in a Copper and Silver-plate finish while the Base Elements Series is only available in the Silver-plated finish.

What is the main difference between your art and craft tile and your mosaic tile that is sold by the sheet?

Answer: The main difference is that our arts & crafts tile is mostly sold loose in bags whereas the sheet tile is mounted together either by a mesh backing or front paper/film sheeting. The loose tile are convenient for small scale projects or when most of the tile will be nipped. Our mosaic sheet tile is mainly intended to be installed as full sheets for installation purposes but they can be removed from their sheeting and used for arts and crafts projects as well.

Is your art and craft tile ok to install for the floors, walls or countertops of my home?

Answer: Our loose arts and crafts tile can be used for many different projects including some installation purposes such as for backsplashes. However certain applications such as for floors is not recommended. For specific application questions please feel free to call or e-mail us.

Why do you charge $9.00 shipping on all orders in the lower 48 states?

Answer: The main reason is that it saves most of our customers money. It is also nice for our customers to know upfront what the shipping will cost them instead of it being a surprise when they go to checkout. Of course this makes it advantageous to order more from our store at one time rather than very small orders spread out.

Can I get Express Shipping for my order?

Answer: Yes. In addition to our standard $9.00 shipping we do offer expedited shipping. For same day processing please place your order by 2 p.m. Mountain Time. Since Express Shipping is not listed when you checkout on our website you will need to call us to let us know you would like an Express Shipping quote. You can place your order on the phone as well if you like or on the website as usual. If you place your order on the website please contact us right away to let us know you'll need Express Shipping.

Why do certain colors of tile cost more than other colors?

Answer: Certain colors cost more than others because they are more expensive to manufacture. Therefore the manufacturers pass this higher cost onto suppliers. Colors that are typically more expensive are reds, oranges, and yellows but this can vary depending on the specific kind of tile.

Is your website secure to process my personal information?

Answer: Yes. Our website is hosted by Homestead Storefront which means our store is secured by Verisign. Through Verisign our site uses SSL technology to encrypt your personal information so that it is safe. You can tell that your information is secure when you get to Checkout because the web address in the navigation bar at the top of your browser will start with https: instead of http:. This means the entire checkout process is secure.

Other than the tile samples listed on your website are samples available for your other mosaic tile lines?

Answer: For the most part the tile samples we offer are available on our website already. Oftentimes we can accomodate other requests for small samples such as for our arts and crafts tile lines. If you have a specific need please call us and we will do our best to help you.

What type of grout should I use?

What is the advantage of installing mosaic tile in my home as opposed to other kinds of tile?

Answer: There are numerous advantages to mosaic glass tile...1) They are impervious to liquids and vapors. 2) They are resistant to fading, staining, and discoloration. 3) They are simple to install with standard tools. 4) They are frost-proof. 5) Mosaic tile is easy to clean.

I am having trouble removing Crystal Murrini tile from it's mesh backing. How can I get it off the mesh sheeting?

Answer: Normally our Crystal Murrini pulls off of the fiberglass mesh sheeting with very little effort. Unfortunately sometimes there are inconsistencies in the amount of adhesive used by our manufacturer to adhere the Crystal Murrini tile to the sheeting. When too much adhesive keeps the individual tiles from being easily pulled off then soaking in hot water becomes necessary. Simply put your sheet of Crystal Murrini tile in a container, fill with hot water and let sit for a while. After a thorough soak or two the tile should come off the sheeting more easily.

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